Privacy Policy

J&J Solar respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, use our services, or interact with our digital platforms and applications.

By accessing or using our website and services, you agree to the terms and conditions of this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, as well as certain information automatically when you use our website or services.

Personal Information

Depending on how you interact with J&J Solar, we may collect:

• Name
• Phone number
• Email Address
• Residential or business address
• Installation address
• Customer and service-related information
• Information submitted through contact or enquiry forms
• Information required to provide solar installation, maintenance, or related services

Information Collected Through Our Applications

J&J Solar may provide internal applications for authorized users, including administrative users and field technicians.

These applications may process information necessary for business and field operations, including:

• User account and login information
• Employee or technician identification details
• Assigned jobs and work orders
• Customer and installation information
• Job status and service information
• Photos or documents uploaded as part of a job
• Location information where required for field-service operations
• Device and application information

Access to these applications is restricted to authorized users. User accounts and credentials may be created and managed by authorized J&J Solar administrators.

2. How We Use Your Information

We may use collected information to:

• Respond to enquiries and requests
• Provide solar installation and related services
• Schedule and manage installations, inspections, and maintenance
• Communicate with customers regarding services or appointments
• Manage customer accounts and service records
• Assign and manage field-service jobs
• Support our technicians and administrative staff
• Process service requests and work orders
• Improve our website, applications, and services
• Maintain security and prevent unauthorized access
• Comply with applicable laws and legal requirements

We will only use personal information for legitimate business purposes and purposes reasonably related to the services we provide.

3. Location Information

Certain features of our field-service applications may require access to device location information.

Location information may be used to:

• Assist with field-service operations
• Verify or support technician job assignments
• Help determine the location of service or installation activitiesy
• Improve operational efficiency and service coordination

Location access will only be requested where it is necessary for the relevant functionality. Users may control location permissions through their device settings, although disabling location access may affect certain application features.

4. Photos, Documents, and Other Uploaded Content

Our applications may allow authorized users to upload photographs, documents, installation records, service reports, or other information related to solar projects and field operations.

Such information may be used for:

• Installation verification
• Inspection and documentation
• Service and maintenance records
• Job completion verification
• Internal operational purposes
• Customer service and support

5. How We Share Information

J&J Solar does not sell or rent your personal information to third parties.

We may share information when necessary with:

• Authorized employees and personnel
• Service providers working on our behalf
• Technology and hosting providers
• Contractors or business partners involved in providing services
• Government authorities or regulatory bodies where required by law
• Legal or professional advisors when necessary

Third parties that process information on our behalf may only access information necessary to perform their respective services and are expected to maintain appropriate confidentiality and security.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

However, no website, application, server, or electronic transmission can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our services
• Maintain business and service records
• Fulfill contractual or operational requirements
• Comply with legal and regulatory obligations
• Resolve disputes
• Enforce our agreements

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and improve the user experience.

Cookies may be used for purposes such as:

• Website functionality
• Analytics and performance measurement
• Security
• Understanding how visitors use our website

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

9. Third-Party Services and Links

Our website or applications may contain links to third-party websites, services, or platforms.

J&J Solar is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of any third-party services you access.

10. Children's Privacy

Our website and services are not intended to knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to delete such information.

11. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to information we hold about you
• Request correction of inaccurate information
• Request deletion of information where legally permitted
• Request information about how your data is being used
• Withdraw consent where processing is based on consent
• Raise concerns regarding the processing of your personal information

To exercise these rights, you can contact us using the details provided below.

12. Changes to This Privacy Policy

J&J Solar may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Any changes will be posted on this page with an updated "Last Updated" date.

We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle personal information, please contact us:

By using our website or authorized J&J Solar applications, you acknowledge that you have read and understood this Privacy Policy.